I used to think being a custodian was just a matter of mastering the skills typical of janitorial work, occasionally managing the unexpected, and having some ability to empathize with people. But it isn’t. Custodians must constantly grapple with the challenges that come with any job: ensuring we have the resources we need to do our jobs, managing time, and dealing with changing circumstances, incomplete information, organizational culture, and our own shortcomings.

Custodian Bob Canter starting the evening shift at the North Dakota Heritage Center & State Museum.

Business innovator Nilofer Merchant wrote, “Culture is a set of habits that allows a group to cooperate by assumption rather than by negotiation.” When visitors enter the awe-inspiring North Dakota Heritage Center & State Museum, they assume safety, and they assume cleanliness. It is the custodian’s mission to ensure— through diligence, awareness, initiative, and responsibility — that those expectations are met.

As you might imagine, Heritage Center custodians clean and maintain public spaces like the museum galleries, restrooms, and event spaces.  But we also clean and maintain the non-public areas in the lower level of the building: workshops, laboratories, offices, and special project rooms. So there is quite a variety of skills involved. On one shift, while cleaning the usual cubicles, restrooms, offices, and employee lounge, I may also oil a squeaky door hinge, or discover, report, and mitigate a leak in a mechanical room. On tomorrow’s shift I may replace the brush bearings on a floor scrubbing machine.

Our duties fall under three larger, overarching objectives: first, protect the safety of the visitors and employees; second, protect the building itself; and third, assure visitor and employee comfort, enjoyment, and satisfaction. Custodians, in our continuous process of constructing a clean and safe environment, are often invisible to our building’s users. We are behind the scenes; out of sight and out of mind. In short, my role is a little like Batman (if Batman also had the talents of his butler, Alfred): Protect people. Protect the building. Assure comfort.

Custodian Josh Masser mopping the terrazzo floor of the Northern Lights Atrium and front entrance at the end of the day.

Examples of safety include sanitation of restrooms and “touch surfaces” like door handles, countertops, glass cases, and water fountains. Other safety watch-outs are slip hazards from leaks and spills. Gallery carpet tiles can loosen from their adhesive during exhibit changes and become a trip hazard. I can’t be there to swoop in like Batman and catch the child who trips on a loose carpet tile, but I can prevent the accident from happening in the first place.

Building protection involves watching for and reporting leaks and stains, a loosened door plate, a failing window seal. Are we custodians using appropriate products for buildings surfaces? Are we keeping three-year-old humans from climbing on the 13,000-year-old mastodon?

The National Association for Interpretation, a professional organization for museums and historical sites, says, “Cleanliness is a cardinal principle — people will remember dirty bathrooms more than anything else.” I agree that cleanliness is closely tied to enjoyment of a public space. I think it engenders a feeling of safety and comfort (even if subconsciously) among our visitors and employees. It sends a signal that here, in this place, someone cares.

Bob dusting the tin sculptures displayed near the James River Café.

Hospitality in ancient cultures involved welcoming the stranger and offering him food, shelter, and safety —the hospitality for which the Mandan villages were famous. My approach to custodial work is through a lens of goodwill.

April is an exciting time in the State Archives. The month includes two weeks that are relevant to archival collections. National Library Week (April 7–13), promoted by the American Library Association, raises awareness of the importance of libraries and their staff to our communities. National Library Preservation Week (April 22–28) raises awareness of preserving items held in library collections across the country.

This year’s theme for National Library Week is “Libraries = Strong Communities.” With this in mind, a couple of unique examples from our library collection stand out.

First, the oldest cataloged item in our library collection is a 1749 published report related to the Hudson’s Bay Company. This is a beautiful example of mid-18th century publishing. Entitled Report from the Committee Appointed to Enquire into the State and Condition of the Countries Adjoining to Hudson’s Bay and of the Trade Carried on There, the report deals with the land granted to the Hudson’s Bay Company, which included parts of present-day North Dakota that fell within the bay’s drainage basin. The trade in furs and skins is noted, as well as other aspects of trade with Native Americans in the region.

It is fascinating to consider that when the report was published, Great Britain and France still vied for control of North America. George Washington was a teenager, and many of our nation’s Founding Fathers were still children — some not even born yet.

Pages 216-217 of Report from the Committee Appointed to Enquire into the State and Condition of the Countries Adjoining to Hudson’s Bay and of the Trade Carried on There (1749). Photo by Daniel Sauerwein

Another unique book in our library holdings is The Kindergarten Book (1906). At first glance, one might think this book deals with educating youngsters, but its subject matter is not as innocent as the title implies. It was a publication of the Kindergarten Club, a group of powerful political figures in early North Dakota history. Signatures in the front of the book include Judson LaMoure, one of the first legislators in North Dakota. The Club also included North Dakota politicians Alexander McKenzie and Jerry Bacon, as well as Govs. Louis B. Hanna and Elmore Sarles.

The book is full of poetry and boisterous drinking songs set to popular melodies of the day. The contents of the book denote a group of men who engaged in raucous partying, drinking, and gambling, and perhaps some behind-the-scenes power politics.¹

Pages 28-29 of the The Kindergarten Book (1906). Photo by Daniel Sauerwein.

While we actively engage in preservation of items every day in the Archives, one special activity that some staff engage in is book repair. Sarah Walker, head of reference in the Archives, wrote an earlier blog post on what goes on when the repair group gets together. She noted that it is not a service provided to patrons, but is something the staff does to keep heavily used materials in our collections accessible for future generations as long as possible.

Repairs usually involve gluing loose pages back in place, or shoring up binding, but some are more involved and require the rebinding of the book with special tape. Books deemed too fragile for such repairs are instead housed in phase boxes to protect them from as much wear and tear as possible. The repair efforts do not restore the book completely, but are important to keeping the documented information around for future generations.

As you can see, the State Archives is more than individual pieces of paper or photographs. We also have books that illustrate the changing political history of North Dakota. When those books show signs of frequent use by researchers and need some love and attention, our staff does what it can to keep them around and available for years to come. Each spring, a season of growth and rebirth, we look forward to new additions to our State Archives collection and to repairing items in need.

¹¹ “Kindergarten Club Records, 1906, 1971 Collection Overview,” Elwyn B. Robinson Department of Special Collections, Chester Fritz Library, accessed April 1, 2019, https://apps.library.und.edu/archon/index.php?p=collections/findingaid&id=858&q=Kindergarten+Club.